Odoo for eCommerce
eCommerce Is an Operating Model, Not Just a Storefront.
Every online order becomes inventory, fulfillment, shipping, customer service and accounting work. AAKoryx helps design Odoo so the storefront and the operation behind it run from the same products, stock, orders and customers.
Storefront on Odoo or elsewhere
The operating model applies whether the store runs on Odoo eCommerce or on another platform connected to Odoo.
How an online order moves
Storefront
Is it in stock, at the right price?
Inventory
What just sold — and what is left?
Fulfillment & shipping
What do we pick, pack and ship?
Customer service
Where is my order? Can I return it?
Finance
Did sales, fees and refunds reconcile?
One order, five teams — and one product, stock and order record behind them.
Between departments
The store takes the order. Then four other teams have to make it true.
Every online order becomes inventory, fulfillment, shipping, customer service and accounting work. The problems rarely show on the storefront — they appear after checkout, between the teams behind it.
Storefront
When the flow is disconnected
Shows stock and prices maintained separately from the back office.
When it runs from one set of records
Sells from the same products, variants, pricelists and availability as the operation.
Inventory
When the flow is disconnected
Finds out what sold from exports or a sync that runs later.
When it runs from one set of records
Reserves stock when the order is placed, so the store and the shelf agree.
Fulfillment & shipping
When the flow is disconnected
Re-keys online orders and looks up tracking by hand.
When it runs from one set of records
Picks, packs and ships from the online order, with carrier tracking on the delivery.
Customer service
When the flow is disconnected
Handles order questions, returns and refunds outside the system.
When it runs from one set of records
Sees the order, its delivery and any return in one record — and so does the customer, in the portal.
Finance
When the flow is disconnected
Matches provider settlements, fees and refunds by hand.
When it runs from one set of records
Reconciles payments, fees and refunds against the orders they belong to.
Don’t take the table’s word for it
eCommerce organizations served
The eCommerce workflow in Odoo — An AAKoryx expert walks you through it, on request. Request an Industry Demo
Configured by AAKoryx — A focused eCommerce environment in Odoo — access is a reviewed request. Request Personalized Access
Storefront to back office
What the customer sees — and what the operation has to do.
The storefront is one lane of the flow. Much of the work happens in the other.
01Visitor
Customer-facing
Can they find the right product, at the right price, in stock?
In Odoo: Product catalog Variants Pricelists
02Order
Customer-facing
Is the order captured with everything fulfillment needs?
In Odoo: Online orders Sales orders Delivery methods
03Payment
Customer-facing
Is it paid — and will it reconcile?
In Odoo: Payment providers Payment transactions
04Inventory
Back office
Can we fulfill it from stock, and show that online?
In Odoo: Stock availability Reservations Replenishment
05Fulfillment
Back office
Is it picked and packed correctly?
In Odoo: Pick and pack operations Batch transfers
06Shipping
Back office
Does it leave with the right carrier and tracking?
In Odoo: Delivery orders Shipping carriers Tracking references
07Customer
Customer-facing
Can they see their order — and return it when needed?
In Odoo: Customer portal Returns Credit notes
08Accounting
Back office
Do sales, payments, fees and refunds land correctly in the books?
In Odoo: Invoices Payment reconciliation Journal entries
Operational challenges
Recognize any of these?
Most appear after checkout, where the storefront hands the order to the operation.
- 01
The website sells what the warehouse doesn’t have.
Stock availability isn’t shared between the store and inventory in time.
- 02
Orders are re-keyed.
Online orders reach fulfillment or accounting through exports and manual entry.
- 03
Product information lives in several places.
Catalog, pricing and variants are maintained separately for the store and the back office.
- 04
Returns are handled outside the system.
Returned goods, refunds and credit notes aren’t connected to the original order.
- 05
Payments don’t reconcile cleanly.
Provider settlements, fees and refunds are matched by hand.
See it in Odoo
See an online order move through Odoo.
An AAKoryx Odoo expert walks you through it — from the storefront to the books — and spends the time on what happens after checkout in your operation.
The walkthrough follows your flow
- Visitor
- Order
- Payment
- Inventory
- Fulfillment
- Shipping
- Customer
- Accounting
Start with Odoo’s own overview
Why AAKoryx for eCommerce
Operations Run on Processes. Not Software.
Odoo is the platform. A working operation is the goal. That takes three disciplines shaping the same decisions.
Operational and process expertise
Understands how the business runs, what each workflow must accomplish, and where complexity should be challenged.
Functional Odoo expertise
Knows how Odoo works across connected processes — and how to meet requirements with standard capability.
Technical capability
Configures, integrates, migrates and develops where the business requirement justifies it.
Lifecycle ownership. We stay capable after go-live, so the people who designed the system can help it evolve as the business changes.
Why AAKoryxTalk through your order flow.
Bring the path an online order takes today, from checkout to the books. We’ll discuss how Odoo could carry it end to end.