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AAKoryx Consulting

ManagedOps · After go-live

Go-Live Is Just the Beginning.

Keep Odoo working as your operation evolves — with ongoing functional, technical and operational support from people who understand both the system and the business.

Schedule a DiscoveryTalk to an Odoo Expert

Three core pillars

  • OperateSoftware administration
  • MaintainSoftware maintenance
  • ImproveSoftware enhancements

Ownership, not tickets

Ongoing ownership, not reactive support.

Reactive support answers requests. Ongoing ownership keeps the system fit for the business.

Reactive support

  • Responds after something breaks
  • Treats each request in isolation
  • Leaves improvement for later

Ongoing ownership

  • Watches the health of the system and its data
  • Understands how each request connects to the operation
  • Plans improvement as the business changes

Three core pillars

Operate. Maintain. Improve. Continuously.

The pillars run together: day-to-day operation shows what needs maintaining, and both inform what to improve next.

  1. Operate

    Software administration

    • User and access administration
    • Functional support for day-to-day questions
    • Configuration changes as needs shift
    • Day-to-day operational requests

  2. Maintain

    Software maintenance

    • Issue investigation and resolution
    • System health and upkeep
    • Data and configuration integrity
    • Technical maintenance

  3. Improve

    Software enhancements

    • Workflow improvements
    • Reporting
    • Integrations
    • Enhancements as requirements evolve

A continuous cycle: back to Operate

Why it exists

After go-live, the business keeps changing. The system has to keep up.

Without ongoing ownership

  1. Reactive firefighting

    Issues are handled one at a time, after they hurt.

  2. Knowledge and talent gaps

    Know-how leaves with people and partners.

  3. Configuration and data drift

    Small changes accumulate until records can’t be trusted.

  4. Growing backlog

    Improvements wait behind urgent fixes.

  5. Stalled adoption

    Users route around the system.

With ManagedOps

  1. Proactive oversight

    System and data health reviewed, not only repaired.

  2. Experienced Odoo support

    Functional and technical expertise that already knows your environment.

  3. Trusted configuration and data

    Changes made deliberately and kept consistent.

  4. Continuous improvement

    A managed backlog, prioritized with the business.

  5. Stronger adoption

    Odoo keeps fitting how people work.

What it is not

Not a help desk. Not developers by the hour.

  1. 01

    Context, not tickets

    Requests are handled by people who understand your processes and how Odoo is configured to support them.

  2. 02

    Functional, technical and operational together

    Most post-go-live problems cross those lines. The support should too.

  3. 03

    Improvement is part of the relationship

    Enhancements are planned with the business, not squeezed in between fixes.

Environment in trouble first? RescueOps

Related

Where to go next

Keep Odoo working as the business changes.

Tell us about your Odoo environment and what your team needs after go-live. We’ll discuss what ManagedOps would cover.

Schedule a DiscoveryTalk to an Odoo Expert